All orders will be shipped via USPS from Philadelphia, PA, insured for the full value, for a flat rate of $5. Orders are typically shipped within 5 to 7 business days of the order being confirmed. Once the order is shipped, you will receive a notification of shipment. Please note that we cannot provide a tracking number for USPS deliveries. Should you require a tracking number for delivery, please email us so we can arrange a different method for shipping. If you would like to require a signature for delivery, please note so when placing your order. If you have any questions about shipping, please contact us at firstname.lastname@example.org
International Orders are shipped via USPS First Class for $15. This delivery method can take up to 2 or 3 weeks. Please note that we cannot provide tracking information once it has been shipped out. If receiving tracking information is necessary, please contact us to arrange a different delivery method. We cannot be held responsible for any taxes or customs charges upon arrival. If you have any questions about international shipping, please contact us at email@example.com.
In the unlikely event that you receive a defective order, returns can be made within 3 days of receiving your order. Please email us at firstname.lastname@example.org so we can authorize a return. Because each piece is made to order, returns are only accepted in the unlikely event that the product is defective. Once the return is received, we will either issue a store credit or exchange it for another item. Please note that we cannot refund sale items, custom orders, international orders, or shipping costs.
While jewelry is not fragile, it is delicate and requires care. Please avoid excessive force with your jewelry. If you would like to request repair, please contact us at email@example.com. We will do our best to help you make sure your piece lasts for years. Please see full care instructions here.
We are happy to do customizations including one of a kind colors and different chain lengths. Please note your request in the comments section when checking out. We will respond within 24 hours to confirm the customization option. Please note custom pieces cannot be returned.
Please do not hesitate in contacting us for any reason. We want your experience with Geography 541 to be excellent. You can email us at firstname.lastname@example.org with any questions, comments, or concerns.